We have some truly outstanding customer service trainers, all of them combining many years of practical experience with a passion and a talent for sharing their knowledge and expertise. These programmes are all delivered in a lively, relaxed, informal manner – but at the same time are completely focused on generating total customer satisfaction. Our customer service training is usually delivered as half-day or full-day courses but other formats are available if required. All our customer service training courses can be tailored to meet your particular needs but if you can’t see what you are looking for then we would be more than happy to develop a customer service programme specially for you.

Customer service training courses and workshops

Red Arrow Brilliant customer service! Our ‘flagship’ customer service training programme, this one-day course will inspire your people to excellence, delighting customers at every opportunity.
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Red Arrow Brilliant face-to-face customer service! This version of our ‘flagship’ customer service training course is designed specifically for those dealing with customers face-to-face rather than on the phone.
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Red Arrow Brilliant internal customer service! This version focuses on those dealing with internal clients and customers.
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Red ArrowBrilliant IT and technical customer service! For all those dealing with customers in IT and technical products and services.
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Red Arrow Brilliant telephone customer service! For all those dealing with customers over the phone (and by email).
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Red Arrow Brilliant written customer service! Raise customer service and support standards by instructing, equipping and inspiring participants to delight customers through excellent written communication. Particularly appropriate for those handling customer complaints.
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Red Arrow Brilliant customer service! for service engineers Our flagship customer service training course, tailored to meet the needs of service engineers.
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Red Arrow Building a customer mentality Help your people to ‘think and act customer’!
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Red Arrow Call control with confidence How telephone calls can be handled and dealt with swiftly and efficiently, for better customer satisfaction.
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Red Arrow Contact centre management If you want to retain and develop your contact centre team leaders, supervisors and mangers, this three-day ‘immersion’ course is the one for you.
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Red ArrowDramatic customer service Discover the theory behind excellent customer service and then put the learning into practice with professional actors providing examples of challenging customer situations.
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Red Arrow Service with a sale! Help your customer service team up- and cross-sell without making them feel like sales people.
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Other customer service training programmes

The courses listed above are just a sample of what we can offer. Training and workshops can also be provided on the following subjects:
  • Training Brilliant Customer Service!
  • Coaching Brilliant Customer Service!
  • Brilliant Customer Service! – for managers and team leaders
  • Brilliant Customer Service! – the half-day option
  • Brilliant Customer Service refreshed!
  • Assertiveness and dealing with difficult situations
  • Communication skills
  • Receptionist skills
  • Results-focused emotional intelligence – for customer service
  • Telephone skills for customer service
  • Understanding your customers
Full details of any these customer service training programmes are available on request.

Still can’t see what you’re looking for?

Then please give us a call on (+27) 11 024 1690, with no obligation whatsoever, to discuss your customer service training requirements. We’re here to help!