Facilities management

Leading names in the FM world are working with us to offer highly practical training programmes, all of which can be tailored to reflect the specific needs of your organisation, your operating environment and your particular facilities. For many of these programmes, post-course online support is available and supporting materials can be supplied in electronic as well as printed formats. And if you can’t see what you are looking for here, then we would be more than happy to develop a programme specially for you.

Courses and workshops

Red Arrow Building services and maintenance – best practiceThis one-day workshop reviews best practice and inspires participants to ensure that building services perform at their optimal level.
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Red Arrow Building services and maintenance – introductionThe ideal course for FM teams who need to develop their understanding of building services.
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Red Arrow Business continuityA one-day course to help your contingency planning for disaster recovery and business continuity.
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Red Arrow CDM – introductionA practical one-day explanation, including the 2007 Regulations.
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Red Arrow Control of contractorsThe definitive step-by-step guide to managing contractors – in a day.
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Red Arrow Essentials of FMTwo days’ immersion in facilities management best practice.
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Red Arrow H&S for FMHelp the FM team keep up-to-date with their health and safety responsibilities with this practical one-day programme.
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Red Arrow Maintenance and operation (M&O) of engineering plant and servicesM&O will increasingly be required to demonstrate that it is delivering optimum value. This course shows how this can be achieved.
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Red Arrow Managing client / contractor relationshipsAn intensive three-day course leading to the IOSH certificate, updated to cover the new CDM Regulations.
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Red Arrow Office facilitiesA day of practical advice on efficiency and cost-saving opportunities.
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Red Arrow Procurement of FM servicesAn inter-active one-day programme to help ensure you get best value from your service providers.
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Red Arrow Project management for FMThis one-day course is presented by an experienced facilities manager – project management training in FM language!
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Red Arrow Reliability centred maintenanceHow to get cost savings, machine uptime and improved risk management by implementing RCM in your organisation.
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Red Arrow Relocation, relocation, relocation!‘People moving people’ – the definitive workshop for anyone involved in rehousing staff.
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Also available

Many of our ‘Management and personal skills’ and ‘Health, safety and environmental’ programmes are also relevant to facilities management staff. Courses and workshops can also be provided on the following subjects:
  • Asset management
  • Benchmarking and performance measurement
  • Bidding for FM contracts
  • CDM update
  • Commercial awareness for FM
  • Continuous commissioning
  • Contract negotiation for FM
  • Cost planning
  • DDA and accessibility
  • Environmental and sustainability issues
  • Energy management
  • Financial management for FM
  • Fire safety
  • FM contracts
  • FM performance improvement workshop
  • Home-working set-up
  • IT / communications infrastructure
  • Managing construction risks for facilities managers – in-depth (3 days)
  • Managing construction risks for facilities managers – introduction (1 day)
  • M&E services
  • Property management
  • Security management
  • SLAs for FM
  • Space planning
  • Tender evaluation for FM contracts
  • Workplace evaluation

Full details of any these programmes are available on request.


Still can’t see what you’re looking for?

Then please give us a call on (+27) 11 024 1690, with no obligation whatsoever, to discuss your customer service training requirements. We’re here to help!